Terms of Service

1. GENERAL INFORMATION

Welcome to ACQUO of Sweden.

This website is operated by ACQUO of Sweden. Throughout these Terms of Service, the terms "we", "us" and "our" refer to ACQUO of Sweden.

These Terms of Service govern your use of our website, acquoofsweden.com, and purchases made through our online store.

By placing an order, you agree to the terms applicable to your purchase. By using our website, you agree to comply with the applicable website terms.

Please read these Terms of Service carefully before placing an order.

Nothing in these Terms of Service limits or excludes your statutory rights under applicable consumer protection laws.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products.

2. COMPANY INFORMATION

ACQUO of Sweden

Registered address: Albrektsvägen 79–81, 603 50 Norrköping, Sweden

Postal address: Box 11078, 600 11 Norrköping, Sweden

VAT number: SE559010862601

Email: info@acquoofsweden.com

Website: acquoofsweden.com

3. PRODUCTS AND PRODUCT INFORMATION

We make every effort to provide accurate and detailed descriptions of our products, including materials, colours, sizes and other relevant characteristics.

Product images are intended to represent the products as accurately as possible. However, colours may appear slightly different depending on your screen settings and display.

We reserve the right to update product descriptions, introduce new products, discontinue products and adjust our product range.

Product availability is subject to stock levels.

If a product you have ordered becomes unavailable, we will contact you and arrange an appropriate solution, including a refund where applicable.

Your statutory rights regarding products that do not conform to the contract remain unaffected.

4. PRICES AND PAYMENT

All prices displayed on our website are stated in euros (EUR), unless otherwise indicated.

Applicable taxes and any additional charges will be displayed or communicated before you complete your purchase, as required by law.

Shipping costs, where applicable, are calculated and displayed during checkout.

For deliveries outside the European Union, additional import duties, taxes or customs charges may apply. Where these charges are not included in the checkout price, they are generally the responsibility of the customer, subject to applicable law and the delivery terms communicated before purchase.

We accept the payment methods displayed at checkout.

Payment is processed securely through our available payment providers.

We reserve the right to change prices at any time. However, price changes will not affect orders for which a binding purchase agreement has already been concluded.

In the event of an obvious pricing error, we will contact you to resolve the matter in accordance with applicable law.

5. ORDERS AND ORDER CONFIRMATION

When you place an order, you will receive an email acknowledging that we have received it.

A purchase agreement is concluded when we accept your order and confirm it, unless otherwise required by applicable law.

We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, payment issues or product unavailability, subject to applicable consumer protection laws.

If we are unable to fulfil an accepted order, we will contact you promptly and provide an appropriate solution, including a refund where required.

You are responsible for providing accurate contact, billing and delivery information when placing your order.

Please contact us as soon as possible if you discover an error in your order details.

6. SHIPPING AND DELIVERY

We offer international shipping to the destinations available at checkout.

Available shipping methods, delivery charges and estimated delivery times are provided during the ordering process or in our Shipping Policy.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

If a delivery is delayed, we will assist you in accordance with applicable consumer protection laws.

Responsibility for loss of or damage to goods during delivery passes to you when you, or a third party designated by you other than the carrier, takes physical possession of the goods, unless otherwise provided by applicable law.

For further information, please refer to our Shipping Policy.

7. RETURNS, WITHDRAWAL AND REFUNDS

Consumers have a statutory right of withdrawal where applicable.

For eligible purchases, the withdrawal period is generally 14 days from the date you receive your goods.

You must notify us of your decision to withdraw within the applicable withdrawal period. After notifying us, you generally have a further 14 days to return the goods.

For ordinary returns under the right of withdrawal, customers are responsible for the direct return shipping costs, unless otherwise agreed or required by law.

Our Return & Refund Policy explains the return procedure, product handling, possible deductions for diminished value and refund arrangements.

The statutory right of withdrawal also applies to eligible sale products, including Outlet and Second Sorting items.

For complete information, please refer to our Return & Refund Policy.

Nothing in this section limits your statutory consumer rights.

8. EXCHANGES

We are currently unable to offer direct product exchanges.

If you would like a different size, colour or model, you may return your original purchase in accordance with our Return & Refund Policy and place a separate order.

You do not need to wait for your refund before placing a new order.

9. FAULTY PRODUCTS AND COMPLAINTS

We aim to deliver products that meet our quality standards and the descriptions provided on our website.

If you receive an incorrect product or believe an item is faulty, please contact us at info@acquoofsweden.com.

Please provide your order number and a description of the issue. Photographs may help us assess your claim.

We will review your complaint and provide an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, statutory remedies may include repair, replacement, a price reduction or a refund.

Where a complaint is justified, we will cover necessary return shipping costs as required by applicable law.

Your statutory rights remain unaffected by any commercial warranties or additional policies.

10. CUSTOMER ACCOUNTS

If you create a customer account, you are responsible for maintaining the confidentiality of your login details.

You agree to provide accurate information and to notify us if you suspect unauthorised access to your account.

We may suspend or restrict account access where reasonably necessary to protect the security of our website, our customers or our services.

Such measures will not affect your statutory rights relating to purchases already made.

11. INTELLECTUAL PROPERTY

All content on this website, including text, photographs, product images, graphics, logos, designs and other materials, is owned by ACQUO of Sweden or used with permission from the relevant rights holders.

The content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit website content without prior written permission, except where permitted by law.

12. ACCEPTABLE USE OF THE WEBSITE

You agree not to use our website for unlawful purposes or in a manner that interferes with its security or functionality.

Prohibited activities include:

• Introducing viruses, malware or other harmful code.

• Attempting to gain unauthorised access to systems or customer information.

• Using the website for fraudulent or otherwise unlawful activities.

• Infringing the intellectual property rights of ACQUO of Sweden or third parties.

• Interfering with the operation or security of the website.

We may take reasonable measures to prevent misuse of our website, including restricting access where necessary.

13. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the content, availability or privacy practices of independent third-party websites.

We encourage you to review their applicable terms and privacy policies.

Where third-party services are used as part of your purchase from ACQUO of Sweden, your statutory rights against us remain unaffected.

14. PERSONAL INFORMATION AND PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains how we collect, use, store and protect personal information, including information relating to orders, customer accounts, communications and website usage.

Please refer to our Privacy Policy for further details.

15. WEBSITE AVAILABILITY AND INFORMATION

We make reasonable efforts to ensure that our website operates reliably and that the information provided is accurate and up to date.

However, temporary interruptions, technical errors or maintenance may occasionally affect website availability.

We reserve the right to correct errors and update website content when necessary.

Nothing in this section limits our obligations concerning product information, contractual commitments or statutory consumer rights.

16. LIMITATION OF LIABILITY

ACQUO of Sweden is responsible for fulfilling its contractual obligations in accordance with applicable law.

We are not responsible for losses resulting from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms of Service excludes or limits liability for fraud, intentional misconduct, personal injury where liability cannot be excluded, or any other liability that cannot legally be limited.

These Terms do not restrict your statutory rights as a consumer, including your rights regarding defective products, delayed deliveries or refunds.

17. EVENTS BEYOND OUR CONTROL

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, significant transport disruptions, governmental restrictions or other extraordinary circumstances.

If such an event affects an order, we will inform you where reasonably possible and take appropriate steps to minimise the disruption.

Your rights under applicable consumer protection laws remain unaffected.

18. CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes in our business operations, website functionality or applicable legal requirements.

The latest version will be available on our website.

Changes to these Terms will not retroactively alter the terms of an existing purchase agreement without a valid legal basis.

19. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service are governed by Swedish law.

However, if you are a consumer residing in another country, this choice of law does not deprive you of the protection provided by mandatory consumer laws applicable in your country of habitual residence.

If you have a complaint or dispute regarding your purchase, please contact us first at info@acquoofsweden.com so that we can try to resolve the matter.

Consumers may also have the right to seek assistance from an applicable consumer dispute resolution body or bring proceedings before a competent court in accordance with applicable law.

20. CONTACT INFORMATION

If you have any questions about these Terms of Service or your purchase, please contact us.

ACQUO of Sweden

Email: info@acquoofsweden.com

Registered address: Albrektsvägen 79–81, 603 50 Norrköping, Sweden

Postal address: Box 11078, 600 11 Norrköping, Sweden

VAT number: SE559010862601

Website: acquoofsweden.com