Return & Refund Policy

At ACQUO of Sweden, we want you to feel confident and comfortable with every purchase. If you have any questions about returns, refunds or your order, we are always happy to help. Simply contact us at info@acquoofsweden.com.

RIGHT OF WITHDRAWAL

If you are purchasing as a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, where the statutory right of withdrawal applies.

To exercise your right of withdrawal, you must inform us of your decision within 14 days of receiving your order. You can do this by emailing info@acquoofsweden.com or by using the withdrawal option available on our website.

Once you have notified us, you have a further 14 days to send the item back.

The statutory right of withdrawal also applies to sale items, including Outlet and Second Sorting products, and to our ACQUO Coffee Table Book.

HOW TO RETURN AN ITEM

To arrange a return, please contact us at info@acquoofsweden.com. We will be happy to provide return instructions and the relevant return address.

Please include your order number when contacting us.

We recommend returning your item in its original packaging, together with any labels, accessories and materials supplied with it.

Please package the item carefully to prevent damage during return shipping. We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

CONDITION OF RETURNED ITEMS

You are welcome to try on your ACQUO boots indoors to check the size and fit, just as you would in a physical store.

Returned items should be handled with care. If an item has been used or handled beyond what is necessary to establish its nature, characteristics and fit, you may be responsible for any resulting reduction in value, as permitted by applicable law.

This may include damage to the product or its packaging where such damage reduces the item's value.

A reduction in value does not automatically mean that your right of withdrawal is lost.

RETURN SHIPPING COSTS

For returns made under the right of withdrawal, customers are responsible for arranging and paying the return shipping costs, unless otherwise agreed or required by applicable law.

Return shipping costs vary depending on your location and the shipping service you choose.

If an item is faulty, damaged on arrival or incorrect, please contact us before returning it so that we can assist you. Where a claim is justified, ACQUO of Sweden will cover the necessary return shipping costs in accordance with applicable consumer law.

REFUNDS

Once we receive your returned item, we will inspect it and confirm the outcome by email.

When you exercise your statutory right of withdrawal, we will refund the amount paid for the returned item, including any applicable standard delivery charges where required by law.

Additional delivery costs resulting from choosing a more expensive shipping method than our standard delivery option are not refundable.

Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise. No additional fees will be charged for the refund.

We will issue your refund without undue delay and no later than 14 days after being informed of your decision to withdraw. However, we may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Please note that your bank or payment provider may require additional time to process the refund.

EXCHANGES

At present, we are unable to offer direct exchanges.

If you would like a different size, colour or model, please return your original item in accordance with this policy and place a new order through our website.

You do not need to wait for your refund before placing a new order.

FAULTY OR INCORRECT ITEMS

We take great care in preparing every order. However, if you receive an incorrect item or believe your product is faulty, please contact us at info@acquoofsweden.com.

Please include your order number, a description of the issue and, where possible, photographs to help us assess the situation.

We will review your claim and work with you to find an appropriate solution in accordance with applicable consumer protection laws.

Your statutory rights regarding faulty or non-conforming goods remain unaffected by this policy.

NEED ASSISTANCE?

We are always happy to help with questions about returns, refunds or your ACQUO of Sweden purchase.

Contact us at info@acquoofsweden.com.