Shipping Policy

At ACQUO of Sweden, we aim to make your shopping experience as smooth and enjoyable as possible, wherever you are in the world.

We offer worldwide shipping and work with DHL to ensure that your order reaches you safely and efficiently.

SHIPPING DESTINATIONS

ACQUO of Sweden ships worldwide to the destinations available at checkout.

We use the following shipping services:

• European Union (EU): DHL Freight for all EU countries except Greece.

• Greece: DHL Express.

• Outside the EU: DHL Express, under DAP (Delivered at Place) terms.

Available shipping destinations are displayed during checkout.

SHIPPING COSTS

We offer free worldwide shipping on orders of €295 or more.

For orders below €295, the following shipping rates apply:

• European Union (EU): €25

• Outside the EU: €85

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Please note that free shipping does not include customs duties, import taxes or customs clearance fees that may apply to deliveries outside the EU.

ORDER PROCESSING

We aim to process and dispatch all orders as quickly as possible, usually within 0–2 business days after receiving your order.

Orders placed during weekends or public holidays will normally be processed on the next business day.

Please note that order processing time is separate from the estimated shipping and delivery time.

DELIVERY TIMES

Our estimated delivery time is 2–7 business days for all destinations, depending on the delivery location and local shipping conditions.

Delivery times are estimates and may be affected by customs clearance, public holidays, transport disruptions or other circumstances beyond our control.

If your delivery is delayed, please contact us so that we can assist you. Your statutory consumer rights regarding delayed deliveries remain unaffected.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

You can use the tracking details to follow your shipment through DHL.

Please ensure that your email address and delivery information are correct when placing your order.

CUSTOMS AND IMPORT DUTIES

Orders shipped to destinations outside the European Union are delivered under DAP (Delivered at Place) terms.

Under these terms, ACQUO of Sweden arranges and pays for transportation to the agreed destination, while the recipient is responsible for applicable import duties, import VAT, customs clearance fees and other import-related charges.

These charges are not included in the product price or shipping cost and may be collected by the carrier or relevant customs authorities before delivery.

The amount of any additional charges depends on the destination country's regulations and the value of the shipment.

Customers are responsible for complying with applicable import requirements in their destination country.

DELIVERY ISSUES

If your shipment is delayed, appears to be lost or arrives damaged, please contact us at info@acquoofsweden.com and include your order number.

We will assist you in investigating the issue with DHL and finding an appropriate solution.

If your package arrives visibly damaged, we recommend documenting the condition of the packaging and the contents with photographs.

ACQUO of Sweden remains responsible for the goods during transport until they have been delivered to you, or to a person designated by you, in accordance with applicable consumer protection laws.

UNCOLLECTED PACKAGES

If your package is not collected within the specified period, it may be returned to ACQUO of Sweden.

A fee of €60 applies to uncollected packages returned to us to cover the additional shipping and handling costs, where permitted by applicable law.

If you wish to cancel your purchase, please contact us in accordance with our Return & Refund Policy. Not collecting a package does not, by itself, constitute a valid exercise of the right of withdrawal.

If you have any questions about your delivery, please contact us at info@acquoofsweden.com and include your order number.

RETURNS AND REFUNDS

If you wish to return an item, please refer to our Return & Refund Policy for information about your right of withdrawal, return procedures, shipping costs and refunds.

Customers are generally responsible for return shipping costs when exercising their right of withdrawal, unless otherwise agreed or required by applicable law.

For faulty or incorrect items, we will assist you in accordance with applicable consumer protection laws.

CONTACT US

If you have any questions about shipping, delivery or your order, we are always happy to help.

Email: info@acquoofsweden.com

ACQUO of Sweden

Albrektsvägen 79–81

603 50 Norrköping

Sweden