Right of withdrawal

Under the EU Consumer Rights Directive (2011/83/EU), as a consumer, you have the right to cancel your purchase within 14 days of receiving the item, without giving any reason.

How to exercise your right of withdrawal

Fill out the form below and send it to us. You can also use the template provided below the form and paste it into an email to send to us.

Withdrawal form

If submitting manually via email or mail, use the template below.

E-mail: info@acquoofsweden.com

To: ACQUO of Sweden AB
Address: Albrektsvägen 79-81, 60350 NORRKÖPING, Sweden

I/We hereby notify you that I/we are withdrawing from my/our purchase agreement regarding the following goods:

• Ordered on: _________________
• Received on: _________________
• Order number: _________________
• Product name: _________________

Customer name: _________________

Customer address: _________________

Customer email: _________________

Date: _________________

Signature (paper only): _________________

What happens after you submit the form?

• We will confirm receipt of your cancellation notice.

• Return the item within 14 days of submitting the cancellation form.
  

• A refund will be issued within 14 days of our receipt of the item.
  

• Return shipping costs are the responsibility of the customer.