TERMS AND CONDITIONS OF SALE for ACQUO OF SWEDEN AB

ACQUO of Sweden is a very friendly and helpful company. Just email us at info@acquoofsweden.com if you have any problems or questions  🙂

By ordering any of our products, you agree to be bound by these Terms and Conditions.

• These Conditions are subject to change at any time without notice.
• It is your responsibility as a customer to check these conditions regularly before ordering any products in case changes have been made

 

PRICE AND PAYMENT

  • The price of any products will be as quoted on our website.
  • ACQUO offer free shipping on all orders over 200 Euro.
  • Prices are liable to change, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
  • Payment for all products is in Euros. We accept all major card types (Visa, MasterCard, American Express). The ordered goods will not be shipped until full payment is made and received by us. You can pay with Credit Card or Direct Bank Transfer.

OUR RETURN AND REFUND POLICY

  • When you return a product to us, we will examine the returned product and will notify you of your refund via e-mail. We try to process returns as soon as they arrive. You need to add packing slip or other paper with your Order number and email address in your return.
  • Products must be returned unworn and undamaged in their original packaging with the packing slip.
  • Customer pays for shipping the item you want to return to us. ACQUO of Sweden will refund the cost of the item.
  • Your return must be sent within 30 days of receipt.
  • If you want to return an order, contact us at info@acquoofsweden.com before please.
  • Use your Packing Slip as a Return Note. Write RETURN on it and the reason of your return and what you want instead please.
  • Returned goods found to be worn, damaged, marked, soiled or scratched will not be refunded or exchanged. We will refund your money except for the shipping cost.

OUR EXCHANGE POLICY

  • When you return a product to us that are defective or does not fit your feet or legs, we will examine the returned product and we will send you a new pair of boots. We try to process exchanges as soon as they arrive. You need to add packing slip or other paper with your Order number and email address in your return.
  • Customer pays for shipping the item you want to return to us, ACQUO of Sweden will pay for the new shipment back to you.
  • Your return must be sent within 30 days of receipt.
  • If you want to return an order, contact us at info@acquoofsweden.com
  • Returned goods found to be worn, damaged, marked, soiled or scratched will not be refunded or exchanged. We will refund your money except for the shipping cost.
  • Use your Packing Slip as a Return Note. Write RETURN on it and the reason of your return and what you want instead please.

No return on ACQUO Book “Step into the world of ACQUO”
No return of boots on sale.

 

ACQUO of Sweden AB
559010-8626

 

How we handle your personal information

In order to offer you our services/products, we need to process certain personal data/data about you or your visit to our website.

We protect your privacy & security and therefore we will not collect more information than we need. The information is, of course, never sold to third parties.

For your sake, it is important that you read our data protection policy before ordering from us or using any of our services. If you have questions or concerns, please contact us at: info@acquoofsweden.com

 

 

Collection and use of data.

What information do we collect?

This data protection policy covers all data that we collect, for example: from website, social media, phone- or mail contacts and at events/fairs. We may combine personal data collected in a way (such as a website) with personal data collected in another way.

Information you provide us with

You can directly or indirectly provide us with information about you or your company in several ways, such as when ordering our services/products or contacting us via forms/mail from our website.

This information may include:

  • Personal- and contact information – Name, address, E-mail address, mobile phone number, occupational Role, workplace.
  • Device information – e.g. IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.
  • Geographic Information – Your geographic location.
  • Information about products/services – details about the products/services you have purchased.

The information we collect is necessary either to enter into an agreement with us, to shop online or to set a quote.

Personal numbers are only treated in exceptional cases for certain services that require legitimate identity.

Read more about how we use cookies in our cookie policy.

Why do we collect information & what do we do with the information?

We collect data to provide, perform & improve our services & products.

Your information stays with us!

We will never sell or share your information to third parties without your permission. Sometimes we share personal information with suppliers or subcontractors in order to complete/deliver our commitment to you. All our partners have entered into a privacy agreement and comply with legal and technical requirements for your information to be handled safely.

Where do we process your personal information?

We always strive to store your personal data in Sweden/EU/EEA. However, some rare situations may require some data to be handled by third parties (such as technology provider/subcontractor). We will always ensure that data sent/stored in this way is handled at the same level of security as within the EU/EEA.

How long do we save your personal information?

We save data as long as it is necessary to meet the purpose for which the information was collected, or to fulfill our commitments and as long as required by statutory storage times, especially as regards accounting requirements.

Your rights

  • You as a customer/registered with us for some reason have multiple rights you should know.
  • You are free to request a registration document with the information we have saved about you/your company.
  • You have the right to have your information corrected if they are incorrect, incomplete or misleading in any way. You have the right to limit the processing of personal data until updated.
  • You have the right to be forgotten. Deletion of personal data does not occur if required to complete our commitment/agreement with you or if another Swedish law, authority or court says otherwise. If you think there are no legitimate reasons for this, you are of course entitled to object to the processing of your information.
  • Right to leave a complaint, withdraw consent.

Change of data protection policy

We may update/change this policy. In case of change, we will notify you on our website  https://acquoofsweden.com/data-protection-policy  We will also be clear about what changes we made to the policy at the time of the change.

You can always contact us if you want access to earlier versions.

Cookies & similar techniques

We use cookies and similar tracking techniques to deliver a tailor-made and smooth online experience. For more information on how to use cookies, see our Cookie Policy.

Contact Us

We have a designated person for data protection issues. For questions regarding privacy and data protection, please contact us at

  • ACQUO of Sweden AB
  • 559010-8626
  • info@acquoofsweden.com
  • Skolgatan 22, 602 25 Norrköping, Sweden

ACQUO of Sweden is a very friendly and helpful company. Just email us at info@acquoofsweden.com if you have any problems or questions  🙂